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Before you reach to us

Can’t find what you’re looking for in our FAQ’s page, or just want to say hi?

Here are our answer to some of the most commonly asked questions from our customers. Maybe your question has already been answered, so it's worth taking a look before contacting us.
  • How long does it take to ship your products?

    • Austria 1 day
    • Belgium 3 days
    • Bolgaria 3 days
    • Czechia 2 days
    • Croatia 1 day
    • Denmark 3 days
    • Estonia 4 days
    • Finland 5 days
    • France 3 days
    • Greece 3 days
    • Ireland 4 days
    • Italy 1 day
    • Latvia 4 days
    • Lithuania 4 days
    • Luxembourg 2 days
    • Hungary 2 days
    • Germany 2 days
    • Netherlands 3 days
    • Poland 3 days
    • Portugal 4 days
    • Romania 3 days
    • Slovakia 2 days
    • Slovenia 1 day
    • Spain 4 days
    • Sweden 4 days
    • United Kingdom 3 days
  • Where is my tracking number?

    Tracking numbers are generated and sent within the same day of purchase (usually in the evening).

    But if you haven’t received any tracking number or something went wrong with the delivery contact us on ahoy@captainmin.com.

  • Do you offer money back guarantee?

    Our products come with a 60 days money-back guarantee. This simply means that you can use the product as much as you want for 60 days and if the results are not as advertised we will give you your money back.

  • I haven't received my coupon code yet!

    Try to check the promotions tab or spam and if it isn’t there, contact using the contact form on this page.

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We respond in record time during our business hours 8:00-16:00, from Monday to Friday.